The only problem (and this might well be standard for this sort of tool, you would probably know that better than me) is that I couldnt restore it back onto the drive it was on, so I have be4en for months now, slowly working my way through the files, as my laptop and other externak drive dont have enough space to fit 2TB of data - or close to - and I am too tight to buy another drive -) Anyway its freeware so I figure, if your client is desperate to get these docx files back - what harm can it do you to try this and maybe any other tools you have available, or find by your own googling. However, everything I have restored with it so far, as been fine - no problems using the files (mostly photos and movies though). The search process takes forever, and I found I had to check 'enable deep scan' every time or it wouldnt find anything. I cant compare it to anything else as it is the first and only thing I tried. So I did a quick google for something to try and recover it. Anyway Id picked up the laptop and moved it without actually looking at it, and came back in later on to find my 2TB external drive with loads of stuff that was important, had been formatted - Thanks windows! That message must have popped up after Id plugged in the external drive, and when Id moved the laptop I must have inadvertantly hit a button and said 'yes' to format it. do you want to format it' (or something along those lines). I came in and move the laptop, and I think what happened was windows had popped up with the stupid message it often does with external drives 'you must format this drive before you can use it. and the other time was when I had my laptop running - playing music while I was doing stuff outside. Try recovering the docx files again with a different recovery solution? Maybe the one you used was not able to recover them and another recovery tool might be better at recovering that particular type of file? I assume that the software you are using is not a really old version (ie before docx files were invented by microsoft)? I dont know if this is any use - it may not be - I have only recovered files twice - one on a laptop running ubuntu after a power brown out. Now, I have that hard drive trying to do a recovery on it. The other hard drive (with Vista) as placed as a optional drive and left to do nothing. They still could not get the product key working so they used the other hard drive (as the desktop had two) and installed Windows 7 on it. Not sure exactly why this computer shop did what they did but they basically reinstalled Windows Vista, removing ALL files with it. After installing a new motherboard, totally different to the original motherboard, the desktops OS (Windows Vista) product key would not work, as its an OEM version. So there any other ways to get this documents up and running? Using different recovery maybe? Here is the history of the hard drive - The desktop with this hard drive in went to a computer shop due to the motherboard failure. Just to add - I am using an USB to SATA kit to do this recovery. Sending the document via email to gmail - I read this on the internet and it apparently worked. Opened the documents in a free software like OpenOffice, this just came up with loads of characters including #, $ and such. Used Microsoft Office 2010 repair but no luck. Here is what I have done so fair to try and fix this - Used several third-party software to repair the document files, no luck. docx files will not open as they are corrupt. docx files, the recovery was successful but the. However, I used a software called Stellar Phoenix Windows Data Recovery - Professional to recovery the files which the customer wanted. The files where removed around 6-8 months ago, probably longer. Hi all, yesterday I did a recovery on a hard drive where ALL the customers files where deleted.
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